Epic Systems
Madison, WITechnical Solutions Engineer, Beaker (Lab Information System)
August 2024 - June 2026- Secured dedicated R&D hours for isolate-level PCR testing and automation line integration on the Microbiology roadmap, backed by 50+ bug reports and enhancement requests filed from friction seen in production
- Took ownership of the Microbiology subject area in July 2025; recruited internally to rebuild the team from 3 to 9 solutions engineers, restructured the support model, launched documentation initiatives, and ran onboarding workshops; recognized with the leadership-selected Beaker Spirit Award
- Led Beaker TS Fun, the team's culture group, solo from Aug 2025; created the Cell Fair, where product areas recruited from ~400 customer-facing staff (helped grow Microbiology from 3 to 6), and led a 180-person team retreat
- Represented Beaker Microbiology in early partnership discussions with a national clinical laboratory standards organization alongside the Third Party Integration team, preparing POCs, demoing capabilities, and scoping requirements toward faster implementations at rural and low-resource labs
- Served as primary technical contact for Beaker LIS teams at 3 health systems spanning 25+ hospitals and 30+ clinical labs across FL, CA, MN, and ND, presenting issues, solutions, and upgrades to CMIOs, IT directors, and pathologists
- Debugged cross-team issues live on customer calls, including security misconfigurations, corrupted data, malformed HL7v2 payloads, and system latency, by writing SQL queries and database searches to isolate affected records, reproducing in non-production, then resolving directly or escalating with reproduction steps
- Embedded as senior technical resource for Beaker go-lives at 6 command centers and as extra support at 11 hospital labs; triaged incoming tickets with IT and resolved real-time escalations while floating between labs and ERs